FAQs
Frequently Asked Questions (FAQ)
1. What is YuRadiance Boutique?
YuRadiance Boutique is an online clothing store that offers a curated selection of elegant and sophisticated women’s fashion. We provide high-quality dresses, chic tops, stylish bottoms, outerwear, activewear, and accessories that empower women to feel confident and radiant in every outfit.
2. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on your location. Please visit our Shipping Policy page for more information.
3. How long does shipping take?
For international orders, shipping typically takes between 7-15 business days. For local deliveries, expect a delivery window of 3-7 business days. Keep in mind that delivery times may vary depending on customs clearance and other factors.
4. What are your shipping costs?
Shipping costs depend on the destination and total weight of your order. Exact shipping charges will be calculated at checkout. We also offer free shipping on orders over $150 USD.
5. Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number to monitor the progress of your delivery. You can use this tracking number on our website under the Track Your Order section.
6. What is your return and exchange policy?
We want you to love your purchase! If you're not completely satisfied, you can return your items within 30 days of receiving your order for a refund or exchange. Items must be in their original condition with tags still attached. Please visit our Returns & Exchanges page for more details.
7. How do I return or exchange an item?
To initiate a return or exchange, simply contact our customer service team at info@yuradiance.com. We will provide instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
8. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Pay. All transactions are secure and encrypted for your safety.
9. How do I know what size to order?
Each product page includes a detailed size guide to help you choose the perfect fit. If you’re unsure or between sizes, feel free to reach out to our customer service team for personalized assistance.
10. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. You can purchase gift cards directly from our Gift Cards page, and they can be used on any future purchase at YuRadiance Boutique.
11. Can I change or cancel my order after it’s been placed?
Once your order has been confirmed, we process it as quickly as possible. If you need to change or cancel your order, please contact us at info@yuradiance.com within 24 hours of placing your order. We will do our best to accommodate your request.
12. How do I contact customer service?
If you have any questions or concerns, our customer service team is here to help! You can reach us via email at info@yuradiance.com or through the Contact Us page on our website. We typically respond within 24-48 hours.
13. Are the products sustainable or eco-friendly?
At YuRadiance Boutique, we strive to offer sustainable and eco-friendly fashion options wherever possible. We are committed to sourcing products from responsible manufacturers and using environmentally friendly packaging.
14. Do you offer discounts or promotions?
Yes, we frequently run special promotions and offer discounts. Be sure to sign up for our newsletter to stay updated on exclusive offers, sales, and new arrivals. You can also follow us on Instagram @yuradiance.sa and Facebook at YuRadiance Boutique for the latest updates.
15. Is there a loyalty program?
We are working on launching a loyalty program to reward our customers for their continued support. Stay tuned for more information on how you can earn points and unlock exclusive rewards!